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What do I need to provide to get an RMA number?
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We need the Serial number, company name, contact
information, and a brief but accurate problem
description.
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Where should I send the unit back to?
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Dynics, Inc
4430 Varsity Drive
Ann Arbor, MI 48108
Attn: RMA # (insert RMA number here)
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What are your operating hours?
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We are in the office from 8 a.m. 5 p.m. Monday
Friday, but if you leave a voicemail when we are
not here, we will return the call as soon as
possible.
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Can I send the unit in for repair without getting an
RMA number?
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No, the process of getting an RMA not only makes
us aware of an incoming unit, it more
importantly lets us take a further look into if
the issue is just a random occurrence or a
design/compatibility issue that we may need to
address.
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Who can I contact to get an RMA number?
-
Please either call our main line at 734-677-6100
or send an email to techsupport@dynics.com with
the Serial number, company name, contact
information, and a brief but accurate problem
description.
- We have two full-time technicians, and also a
senior engineer who can help you through the
process of getting an RMA number
Avery
Mcfall Senior Service Manager/Engineer
734.677.6100 x116
amcfall@dynics.com
Eric
Upchurch
Service Technician
734.677.6100 x118
eupchurch@dynics.com
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Are there any fixed rates for a repair?
Yes
and no, unfortunately due to the nature of computer
repair we cannot give a set price for a repair as it
depends on what needs to be replaced. There is however a
minimum $75.00 charge. If we evaluate the unit and the
customer refuses the repair then we charge up to %200 to
cover the technicians labor.
If
we cannot find anything wrong with the unit, there would
be a $75.00 charge + return shipping.
However,
if that same unit needed a new hard-drive which costs
$100.00, the total cost for the repair would just be
$100.00 + return shipping.
If
that unit instead had multiple bad components such as
water damage and we had to individually test each
component then we would charge $200 to cover labor.
However, if the customer decides to instead replace the
unit we will credit that $200 towards the cost of said
replacement.
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How long does a repair usually take?
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Standard turn-around time is 14-days for out of
warranty repairs
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If the unit is in warranty we will try our best
for same-day turn-around. Under most
circumstances we are able to return the system
within one business day if the unit is received
before noon.
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Is there any way to expedite an out of warranty
repair?
-
Yes, we offer an expedite service which usually
reduces the turn-around time to 1-2 days. This
service costs an additional $200.00 on top of
the cost of the repair.
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Who can I call if I have a technical question?
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You can call or email any of our technicians or
you can email techsupport@dynics.com
which will forward your email to all of our
technicians.
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Our software engineer is also on site for help
if needed.
